SAP Application Management and Support Services

Beyond Support. A Strategic Partnership Across Your SAP Landscape.

Your SAP systems whether S/4HANA, BTP, Ariba, SuccessFactors, or SAP Analytics Cloud are the digital backbone of your enterprise. At N-Labs, our Application Managed Services (AMS) ensure every part of your SAP ecosystem is secure, reliable and future-ready.

We go beyond incident resolution by delivering continuous improvement, KPI insights, training and transformation advisory so your AMS investment becomes a driver of growth, cost optimization and innovation.

Why Our AMS is Different

End-to-End SAP Coverage

We deliver comprehensive support across S/4HANA, RISE with SAP, BTP, Ariba, SuccessFactors and SAC

Flexible Support Models

24x7 global, business-hours, or project-based with multiple pricing options

Intelligent AMS Platform

AI-driven monitoring, automated workflows and predictive incident detection

Value-Added Services

Reinforcement training, new feature adoption roadmaps, KPI dashboards and transformation advisory

Business-First Mindset

We treat AMS as a strategic enabler of business value, not just IT stability

Our AMS Service Framework

1

Transition & Stabilization

Seamless onboarding with governance setup, detailed knowledge transfer and zero-disruption ramp-up
2

Service Management

SLA-driven ITSM platform with real-time dashboards and transparent reporting
3

Functional & Technical Support

Incident resolution, requests, enhancements and release management across

  • SAP S/4HANA (Public, Private, RISE)
  • SAP Business Technology Platform (BTP) – extension apps, workflows, integrations
  • SAP Ariba – procurement operations, supplier collaboration, contract compliance
  • SAP SuccessFactors – HR process support, payroll, talent modules
  • SAP Analytics Cloud (SAC) – dashboards, predictive analytics, planning
4

Basis & Infrastructure Support

Monitoring, patching, security, backups and performance tuning for cloud and hybrid landscapes
5

Cloud AMS (RISE & Public Cloud ERP)

Environment provisioning, upgrade management, license optimization and hybrid support
6

Continuous Improvement

Root cause analysis, automation loops, KPI-led improvement programs and quarterly innovation sprints
7

Knowledge & Adoption Services

  • Reinforcement training for end-users and power users across ERP, Ariba, SF, SAC
  • Feature release briefings with adoption guidance
  • Quarterly KPI dashboards (e.g., procurement savings, HR engagement, financial KPIs)
  • Strategic transformation advisory for process optimization and digital roadmap alignment

Our Value-Added Services

Reinforcement Training

Ongoing enablement for ERP, BTP, Ariba, SF and SAC users

Feature Release Updates

Regular adoption briefings on SAP innovations and release cycles

Business KPI Dashboards

Operational & functional KPIs (finance, HR, procurement, analytics) to track value

Transformation Advisory

Quarterly strategic sessions to align IT operations with evolving business needs

Business Benefits

High Availability & Reliability

Proactive monitoring prevents downtime

Cost Optimization

License, usage and infrastructure efficiencies across SAP modules

Future-Ready

Continuous adoption of innovations in BTP, Ariba, SF, SAC and S/4HANA

Operational Excellence

Streamlined AMS services across the SAP stack

Strategic Value

IT aligned with finance, HR, supply chain and business outcomes

Our AMS teams support clients across industries

24x7 global SAP service desk & follow-the-sun model

AMS for BTP workflows, Ariba procurement, SuccessFactors HR and SAC analytics

Migration + AMS for RISE and Public Cloud ERP

Quarterly KPI-led value realization reviews

Our Commitment: Partnership Beyond Support

With N-Labs AMS, your SAP environment doesn't just run - it evolves. From S/4HANA to BTP, Ariba, SF and SAC, we keep your enterprise landscape optimized, innovative and business-aligned.