Job
Description

Job Description

We are looking for an experienced SAP EWM AMS Consultant to provide Application Management Support (AMS) for SAP Extended Warehouse Management processes. The consultant will be responsible for handling incidents, service requests, problem analysis, user support, system monitoring, and continuous process improvements while ensuring SLA compliance. Notice period of immediate to 15 days is preferred.

Key Responsibilities

• Provide Level 2/Level 3 support for SAP EWM issues.
• Analyse, troubleshoot, and resolve incidents within defined SLAs.
• Handle service requests, change requests, and enhancements.
• Coordinate with business users to understand and resolve warehouse-related issues.
• Perform Root Cause Analysis (RCA) for recurring issues.
• Configure and support SAP EWM master data and warehouse processes.
• Support testing activities including Unit Testing, SIT, UAT, and Production Validation.
• Coordinate with ABAP, BASIS, MM, SD, PP, and other functional teams for issue resolution.
• Prepare Functional Specifications (FS) for custom developments and coordinate with technical teams.
• Monitor EWM interfaces, IDocs, qRFC/tRFC queues, and batch jobs related to warehouse operations.
• Maintain project documentation, knowledge articles, SOPs, and process documents.
• Participate in weekly status meetings and provide updates on support activities.

Mandatory Skills

• 5+ years of SAP EWM support and implementation experience, including AMS / Production Support projects.
• Strong experience in SAP Extended Warehouse Management (EWM) customization and configuration.
• Good understanding of SAP MM/SD integration with EWM.
• Experience with EWM Warehouse Organizational Structure, Warehouse Number, Storage Types & Storage Sections, Storage Bins, Activity Areas, and Warehouse Products / EWM Master Data.
• Experience with Warehouse Process Types (WPT), Warehouse Tasks (WT), Warehouse Orders (WO), Putaway and Stock Removal Strategies, and Warehouse Order Creation Rules (WOCR).
• Experience with Process-Oriented Storage Control (POSC) and Layout-Oriented Storage Control (LOSC).
• Experience with Physical Inventory, Inventory Differences, Batch Management, and Handling Unit (HU) Management.
• Experience with RF Framework / RF Transactions, Replenishment, Wave Management, Cross-Docking, Value Added Services (VAS), and Deconsolidation.
• Hands-on experience with SAP S/4HANA Embedded EWM and/or Decentralized EWM.
• Experience with Incident, Problem, Change, and Service Request management using ITSM tools such as ServiceNow, Jira, or BMC Helix.
• Ability to analyse functional issues, troubleshoot warehouse processes, and coordinate technical fixes.
• Knowledge of IDocs, RFC/qRFC/tRFC, and interfaces is an added advantage.